Unlimited Community Care Services
Privacy & Trust

Your information, handled with care.

Unlimited Community Care Services is committed to protecting your privacy. This policy explains what information we collect, why we collect it, and how we keep it safe — in line with the Australian Privacy Principles and the NDIS Practice Standards.

Last updated: June 2026

Information we collect

  • Identity & contact details — name, date of birth, address, phone, email, emergency contacts.
  • NDIS information — your NDIS number, plan goals, funding categories and plan management type.
  • Health & support information — disability, support needs, medical history, medications, allergies, and notes from support workers and allied health professionals.
  • Service records — shift notes, incident reports, communication logs and feedback you share with us.
  • Website data — basic analytics (pages viewed, device type) when you visit our website.

How we use your information

  • Deliver safe, person-centred supports aligned with your NDIS plan and goals.
  • Coordinate with you, your nominees, plan managers, support coordinators and treating practitioners.
  • Meet our obligations under the NDIS Practice Standards, NDIS Code of Conduct and Australian Privacy Principles.
  • Recruit, train and supervise our workers so the right person is matched to your supports.
  • Respond to feedback, compliments and complaints and continually improve our services.

How we protect your information

  • Records are stored in secure, access-controlled systems with encryption in transit.
  • Only workers who need information to provide your supports can access it.
  • Staff sign confidentiality agreements and complete privacy training.
  • Paper records (where used) are stored in locked cabinets and destroyed securely when no longer required.

Sharing your information

  • We only share information with your consent, or where required by law (for example, mandatory reporting or NDIS Quality and Safeguards Commission requests).
  • We may share information with your plan manager, support coordinator, GP or allied health team to coordinate your supports — only what is necessary.
  • We do not sell your information. We do not share it for marketing purposes.

Website cookies & analytics

  • Our website uses minimal cookies to remember your accessibility preferences (text size, contrast).
  • We may use privacy-respecting analytics to understand how people use the site so we can improve it. No information that identifies you personally is collected through the website.

Your rights

  • Ask to see the personal information we hold about you.
  • Ask us to correct information that is inaccurate or out of date.
  • Withdraw consent or change your communication preferences at any time.
  • Make a complaint about how we have handled your information — we will respond within 30 days.
  • Escalate unresolved concerns to the Office of the Australian Information Commissioner (oaic.gov.au) or the NDIS Quality and Safeguards Commission (ndiscommission.gov.au).
Privacy questions?

Talk to our Privacy Officer.

If you'd like to access your records, raise a concern, or learn more about how we handle information, we're here to help.

Call0426 575 992Emailunlimitedcommunitycareservices@gmail.comSubmit feedback or a complaint →